Modules in Dynamics CRM

Difference Between the Sales, Customer Service, and Marketing Modules in Microsoft Dynamics CRM?

⚽Microsoft Dynamics CRM Sales Module includes:⚽

➡️Opportunity Management

➡️Sales process management

➡️Pipeline optimization

➡️Quotes

➡️Order management

➡️Sales force management

➡️Sales literature

➡️Direct Email

⚽Microsoft Dynamics CRM Customer Service Module includes:⚽

➡️Case Management

➡️Complete 360 degree view of customer information

➡️Automated routing and queuing

➡️Auto-response

➡️Email

➡️Email management

➡️Service scheduling

➡️Searchable knowledge base

➡️Service contracts

⚽Microsoft Dynamics CRM Marketing Module includes:⚽

➡️Campaign Management

➡️Marketing list management

➡️List segmentation

➡️Campaign execution

➡️Marketing reporting (track marketing information from

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